Refund policy

Refund & Cancellation Policy

At LOXIOM FZE, we specialize in providing premium digital assets, operational toolkits, and high-ticket B2B Done-For-You (DFY) services. Because we deliver instantly accessible digital goods and allocate dedicated expert time for our services, our refund and cancellation policies differ significantly from traditional physical retail.

Please review our strict Two-Path Policy below.

PATH 1: Digital Products Refund Policy (Strictly Non-Refundable)

This applies to all downloadable items, including templates, Canva/Notion workspaces, toolkits, decision labs, and prompt engines.

  • All Sales Are Final: Due to the immediate, replicable, and downloadable nature of digital assets, we enforce a strict 100% non-refundable policy.
  • Instant Access Acknowledgment: By completing your purchase and accessing the files, you acknowledge that the digital product has been delivered. We cannot revoke access to downloaded files.
  • Exclusions: We do not issue refunds for buyer’s remorse, subjective dissatisfaction, purchasing the incorrect item by mistake, or failure to utilize the product.
  • Technical Assistance: If you experience any technical difficulties accessing or downloading your files, please contact us immediately at info@loxiom.com, and our team will ensure you receive the correct working files.

PATH 2: Done-For-You (DFY) Service Cancellation Policy

This applies to all custom execution services, campaign launches, and marketing operations setups governed by a Statement of Work (SOW) or a Shopify Draft Order.

  • Kickoff Payments: To secure our operational capacity and initiate work, a fixed 50% non-refundable down-payment is required. Once execution begins, this initial payment is strictly non-refundable.
  • Scope & Revision Boundary: Our services are delivered based on strict, pre-agreed parameters and include a limited micro-revision window (as outlined in your SOW) to ensure accuracy. Subjective rejection (e.g., "I changed my mind" or "I do not like the style") after the delivery of work does not constitute grounds for a refund.

The 2-Tier Fair Remediation Protocol:

  • Loxiom Fault: If LOXIOM FZE completely fails to deliver the agreed-upon scope of work within the stipulated timeline due to our own operational errors, a 100% full refund will be issued. In this event, LOXIOM FZE will absorb all payment gateway fees.
  • Client Fault / Remorse: If a client requests cancellation mid-project, fails to provide mandatory intake data, or breaks communication, the 50% down-payment is fully forfeited. No partial refunds are issued for client-initiated cancellations after kickoff. In this event, the client will absorb all associated bank and Stripe transfer fees.

Chargeback Protection & Fraud Prevention

To protect the integrity of our digital infrastructure and maintain our premium B2B standards, LOXIOM FZE actively combats fraudulent chargebacks and "friendly fraud."

Upon checkout and product access, our systems securely log your IP address, checkout timestamp, mandatory terms of service checkbox approvals, and digital access/download logs. In the event of an unjustified chargeback, this four-tier evidence is automatically submitted to Stripe and the relevant banking institutions to dispute and overturn the claim.

Contact Us

If you have any questions regarding billing or need assistance with your order, please contact our support team at info@loxiom.com before initiating any disputes with your bank. We are committed to resolving legitimate issues swiftly and professionally.